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Great place, we really enjoyed our stay last week. Best location town! Very nice staff especially Said from the dining room was really nice and helpful.

Super nice hotel, the location is everything! I didn’t put the 5 stars because the food is not excellent for lunch, and very expensive. We were there on a Saturday so didn’t have much choice and even there they would serve any hot dishes, only salads or sandwiches. The pool is great, the service also!

We arrived to celebrate a birthday that on the 1.7 What a mistake was to come on these dates. The lobby was full of children that runs and screams, unbearable noise in all areas of the hotel, in the corridors, stairs, we did not dare to visit the pool that was exactly like a low class public pool, tell me more about your "luxury hotel". Not to mention the dining room experience, kids threw food items at each other and drop and break glasses and plates. The older people also decided to behave very similarly and felt the need to check every loaf of bread by hand, like every low cost grocery store. Again, the unbearable noise in every corner of the hotel, screams and shouts, from the staff and guests. A month before the visit, I called to schedule a massage on the visit date. The day before, the representative from the spa "Akasha" called me and informed me that they don't have any free therapist on this dates because she is "abroad". The receptionist laughed at me when I called one month in advance, even a year in advance wouldn't help with their lack of caring and chaos. The room was outdated and falling apart, the air conditioner was making noises all night. A single elevator that functions as a Sabbath elevator going down to the parking lot, summed up our trip with 3-story descent on foot with our luggage. A "luxury hotel" that does not embarrass any low grade country club.

Lovely hotel. Perfectly located. Decent pool. Impressive new kids room. Biggest downside was the Friday night rip off dinner. 400/adult 300/kid. But the buffet food menu hasn’t changed in years. One station cutting dry veal. Lamb was 80pc fat. V unimpressed

We arrived at the hotel with high expectations driven by its positioning and high price. We wanted a luxurious experience and were willing to pay for it. Eventually, expectations were not fully met, the entire experience was lacking, there is something tired in the hotel and staff. A loud wedding near the pool prevented us from resting. The TV didn't work and had to be replaced. The replaced TV also didn't work well ... in breakfast (delicious food) we gave up on coffee after asking twice. When you ask for 560$ per night, you should deliver accordingly. you did not.

Difficult to adequately describe how nice this hotel is. The staff and service is first rate and the hotel itself is magnificent. This is our first time at the CItadel but plan to return here again and again !

Service was great overall. The lobby room service menu is a bit lacking, but Breakfast buffet is amazing. Concierge employees are top notch. Enjoyed my stay very much.

Very good hotel. Wonderful pool--outdoor, but warm enough to swim. Food was excellent, but serving utensils were totally missing or not appropriate for the specific dishes. We have been many times and it has kept up its quality.

Nice fancy rooms, good view from the rooms with a balcony, amazing location and breakfast is great. But does it worth the money they are asking for the stay? I don't think so. And they even ask you to pay for the hotel parking while you're staying, and charging a higher rate than the parking lots across the street.

I loved this place. Clean, and modern. Amazing service! Food is good.👍🏽

Years ago I would rate this 5 star, I was just here again and the quality, luxery, lavishness and service, dropped dramatically, The building is nice but not up to 2022 standards, it's not "FRESH" For starters I took out a junior suite, The room was freezing when I got in, everything was freezing, the sheets, couches, I had to sit in my jacket for 15min to wait fhe the room warm up, There's no mini bars in any of the rooms. Mattress and pillows are 2 star, Good bathrooms, strong water pressure and nice size tub. That's about it.

It was really nice. The service was good. All the workers spoke English so I had a good experience